Shopping Guide

Payment Methods

We provide the following payment methods:

1. Online Banking
2. Credit Card
3. eWallet

Shipping Methods

1. Your order will be processed immediately after the order has been confirmed.

2. [Express Shipping] West Malaysia deliveries will be within 3-5 working days . Deliveries made to East Malaysia will take from 5- 10 working days (excluding Saturdays and Sundays and national holidays)

3. [Standard Shipping] West Malaysia deliveries will be within 4-7 working days . Deliveries made to East Malaysia will take from 8-12 working days (excluding Saturdays and Sundays and national holidays)

4. [Express Shipping] Singapore deliveries will be within 4-5 working days. [Standard Shipping] Singapore deliveries will be within 7-10 working days.

5. Our parcels are sent by a fast and reliable logistics partner. If there are any problems with deliveries delays do contact us at our hotline at 1300886887.

6. Our shipment might be delay due to this Covid-19 Conditional Movement Control Order (MCMO) pandemic crisis. Sorry for any inconvenience caused.

Return Description

1. We allow 30 days refund and exchange of products.

2. Call our hotline 1300886887 to inform us before proceeding.

3. Goods have to be returned to us in a new and resellable condition as it was being received before we can initiate a refund or exchange.

4. Goods have to be sent to the respective address below:

Swan Bag Malaysia (Hwa Thong Bags Industries Sdn Bhd)
62 JALAN MAWAR, TAMAN P. RAMLEE,
53000 SETAPAK, KUALA LUMPUR, MALAYSIA

( Swan Bag Malaysia reserves the right to alter/change the terms and conditions )